We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. This Privacy Policy Statement explains the types of Personal Data we collect and how we process and protect that data.
We shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of your Personal Data comply with the laws of Hong Kong.
This PICS is issued pursuant to the PDPO in relation to the operation of our retail business by Fortress Retail (HK) Limited and A. S. Watson Retail (HK) Limited, each a subsidiary of A. S. Watson Group (together referred to as "we" or "us").
Under this PICS, unless the context otherwise requires, the following words and expressions shall have the following meanings:
2.1. | "Database" | means the database of our customers' Personal Data. |
2.2. | "Effective Date" | means 15th June 2022. |
2.3. | "Our App" | means the mobile application operated by us. |
2.4. | "Our Customer Hotline" | the hotline number(s) is available on Our Website or Our App. |
2.5. | "Our Affiliates" | means companies within CK Hutchison Holdings Limited, which operate Retail Goods or Services business. |
2.6. | "Our Stores" | include Fortress and other store formats that we may operate from time to time (whether online or offline). |
2.7. | "Our Subsidiaries" | means all the retail and manufacturing divisions operating under A. S. Watson Group offering Retail Goods or Services to consumers. |
2.8. | "PDPO" | means the Personal Data (Privacy) Ordinance (Cap.486). |
2.9. | "Personal Data" | has the meaning ascribed to it under the PDPO. |
2.10. | "Our Website" | www.fortress.com.hk |
2.11. | "Registered Customer" | means our customer who has registered for an account in Our App or Our Website. |
2.12. | "Retail Goods or Services" | means sales of goods or provision of services in relation to any of the following (whether through physical or online channels): food, water & beverages, restaurants, catering, groceries, household products, general merchandise, health & beauty, lifestyle, pharmaceuticals, fragrance & cosmetics, baby products, wine and liquor, cigarettes and cigars, stationery, books and paper products, confectionary, toys, clothing, shoes, textiles, fashion accessories, bags & luggage, jewellery, watches, furniture, plants and accessories, office supplies, sports & leisure equipment, phones & mobile devices, electronics & electrical appliances, computer software and games, music, pet products, fuel, motor vehicle services and educational products and services. |
1.1. | processing your application as a Registered Customer; |
1.2. | providing you with our services; |
1.3. | the normal management, operation, and maintenance of Our App and/or Our Website; |
1.4. | providing you with regular communications from us with details of our retail business and relevant benefits; |
1.5. | providing you with Retail Goods or Services which you have requested; |
1.6. | processing your order for purchases at Our Stores, including verifying your payment details/status; |
1.7. | carrying out prize draws, games or competitions which you have entered; |
1.8. | carrying out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, and to assist us in selecting Retail Goods or Services that are likely to be of interest to you; |
1.9. | designing new or improving existing services provided by us, Our Affiliates and/or Our Subsidiaries to you; |
1.10. | investigation of complaints, suspected suspicious transactions, and research for service improvement; |
1.11. | prevention or detection of crime; |
1.12. | disclosure as required by law; and |
1.13. | aggregated behavioural analysis. |
2.1. | us, Our Affiliates and/or Our Subsidiaries; |
2.2. | other companies within the CK Hutchison Holdings Limited group of companies in relation to telecommunications goods and/or services, e-commerce services (including trading platforms and online auctions), payment services, financial, investment and insurance products and services, hotel and tourism services and real property and related services; |
2.3. | third party merchants that we cooperate with to provide benefits to you in relation to the following types of products or services
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1.1. | check whether we hold any of your Personal Data; |
1.2. | access your Personal Data held by us; |
1.3. | require us to correct any Personal Data which is inaccurate; |
1.4. | ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us; |
1.5. | opt out from receiving direct marketing materials from us at any time. |